UPS picks up my Xbox 360

Tuesday 10 Apr 2007 17:16

Xbox 360 returns experience

Now its my ex box

As promised I received my label via email from Microsoft UK. I had to print it out elsewhere as my printer's out of ink. I then boxed just my Xbox 360. No hard drive, no controllers, no games or cables - just as instructed.

The label even included the number to phone for UPS to pick up my Xbox 360 (which is folded to the back). I rang and got through to a phone menu with speech recognition. After speaking my phone number I was instructed that there was no pickup for my area, but once I got through to an real person, I found in fact it was no problem.

Just a few hours later the UPS man arrived. I told him it was my Xbox 360 and it was quite revealing to find out from him that they dealt with quite alot of Xbox 360 returns. He even had a good idea of the turn-around which he said was pretty quick at the moment, as little as a week. This is some relief after being told it could be up to 15 working days (3 weeks) by Microsoft. Time is critical to me as I have friends coming to stay with me from Australia and I know the Xbox was something the kids were looking forward to playing on.

Well I guess its time to wait and see what happens. So far so good.

Comments(10)

25 Dec 2009 12:04 by bean

yeah , mine was supposed to be back on christmas eve but then i was told wont be back till 29th.. the next working day and after my mum and dad bought me the xbox 360 wireless router so i dont have to use my laptop as a hookup and call of duty mw2 and a new controller as one of mine broke... when i found out i was savage just as much as my mum and dad were. UPS said the turn around was about a week and i live in quite a remote area and he had had 6 xbox 360s going for repair that day !!! hope it all works out... cant w8 to play mw2!!

28 Jan 2009 12:58 by robert

i have been waiting before Christmas for my xbox to be picked up for repair and am now
take acction

30 Oct 2008 10:36 by Dan

By microsofts estimate I should be playing my butchered 360 now but I've just checked UPS.com and its still in germany!

23 Oct 2008 03:52 by fly guy

hi i sent off my 360 wit adress and evry ting ups man cumz next day bang at my door im happy i track it online 2 days l8r itz in germany where the place is i tack it agine der sending it bak 2 ups im like wtf man my adress is on it and up say dey dnt nno who sgined 4 my 360 i sed well i do n dey say we cant do nuffing bout it any help ?????????

23 Sep 2008 12:09 by chexy

what documents do you send in the box with your xbox360?
or is the label on the front of the box it?

please help!

7 Jul 2008 02:35 by Andy Ayre

Had my xbox 360 nealy 3 years, Got the RROD Been waiting 12 days now, Phoned up about 10 days ago said its been repaird waitin for UPS to pick it up but cant give me a date when fucking disgrace been fixed a week so they say, no sign of it yet really thinking about fucking the xbox off and getting a ps3.

11 Mar 2008 11:24 by 5n1per

bought the xbox 360 elite for one day and it broke the same day! disgraceful

12 Nov 2007 08:20 by Phil

I live in ireland, and sent my xbox off over 3 weeks ago, still haven't got it back & I'm dying to play EA skate & halo 3...

8 Aug 2007 09:32 by TIGERCUB

MICROSOFT LIE RE TURN AROUND TIME FOR REPAIR- ONCE THEY GIVE YOU A TRACKING NO - YOU ARE BEST TO TRACK VIA UPS.COM TO SEE WHEN IT HAS BEEN COLLECTED , AS OFTEN THEY GIVE YOU A TRACKING NO, AND IT IS NOT SHIPPED FOR SEVERAL DAYS. IF YOU CHECK THE TRACKING NO. WHICH WILL START 1Z... ON UPS.COM , ONCE YOU SEE AN ORIGIN SCAN THIS WILL BE DELIVERED THE NEXT DAY- DON'T GIVE UPS CALL CTR ON 08457877877 A HARD TIME AS THEY DELIVER NEXT DAYAS SOON AS MICROSOFT/TELEPLAN DESPATCH

26 Jun 2007 02:38 by lozzy

i also sent my xbox off and was assured it would be back in 15 working days, but when 15 days where up, i phoned them and they havent even looked at it yet it is in the que. I am not at all happy and have complained by email considering it was only a week old.

UPS picks up my Xbox 360

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Comments(10)