UPS picks up my Xbox 360

Now its my ex box

As promised I received my label via email from Microsoft UK. I had to print it out elsewhere as my printer's out of ink. I then boxed just my Xbox 360. No hard drive, no controllers, no games or cables - just as instructed.

The label even included the number to phone for UPS to pick up my Xbox 360 (which is folded to the back). I rang and got through to a phone menu with speech recognition. After speaking my phone number I was instructed that there was no pickup for my area, but once I got through to an real person, I found in fact it was no problem.

Just a few hours later the UPS man arrived. I told him it was my Xbox 360 and it was quite revealing to find out from him that they dealt with quite alot of Xbox 360 returns. He even had a good idea of the turn-around which he said was pretty quick at the moment, as little as a week. This is some relief after being told it could be up to 15 working days (3 weeks) by Microsoft. Time is critical to me as I have friends coming to stay with me from Australia and I know the Xbox was something the kids were looking forward to playing on.

Well I guess its time to wait and see what happens. So far so good.

Comments (4)

26 Jun 2007 02:38 by lozzy

i also sent my xbox off and was assured it would be back in 15 working days, but when 15 days where up, i phoned them and they havent even looked at it yet it is in the que. I am not at all happy and have complained by email considering it was only a week old.

8 Aug 2007 09:32 by TIGERCUB

MICROSOFT LIE RE TURN AROUND TIME FOR REPAIR- ONCE THEY GIVE YOU A TRACKING NO - YOU ARE BEST TO TRACK VIA UPS.COM TO SEE WHEN IT HAS BEEN COLLECTED , AS OFTEN THEY GIVE YOU A TRACKING NO, AND IT IS NOT SHIPPED FOR SEVERAL DAYS. IF YOU CHECK THE TRACKING NO. WHICH WILL START 1Z... ON UPS.COM , ONCE YOU SEE AN ORIGIN SCAN THIS WILL BE DELIVERED THE NEXT DAY- DON'T GIVE UPS CALL CTR ON 08457877877 A HARD TIME AS THEY DELIVER NEXT DAYAS SOON AS MICROSOFT/TELEPLAN DESPATCH

12 Nov 2007 08:20 by Phil

I live in ireland, and sent my xbox off over 3 weeks ago, still haven't got it back & I'm dying to play EA skate & halo 3...

11 Mar 2008 11:24 by 5n1per

bought the xbox 360 elite for one day and it broke the same day! disgraceful